Support
We’re here to help
Questions, problems, or feedback about Oya Shield? Email hello@scarsian.com and we’ll get back to you. Including your device model and iOS version helps us help you faster.
Frequently asked questions
How do I sign in?
Oya Shield uses passwordless sign-in. Enter your email address and we’ll send a 6-digit verification code; enter it to sign in. There’s no password to remember.
How do I log an incident?
From the Incidents tab, tap the “+” button. Add a title, description, date and time, category, and severity, attach a photo if you like, and save. Each entry is timestamped automatically.
How do I export my records?
Go to your Profile and tap “Export Report” to generate a clean PDF of your documented incidents and expenses.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple account. To view, change, or cancel, open the iOS Settings app, tap your name, then Subscriptions, then Oya Shield. Your existing records always remain viewable, even without an active subscription.
How do I delete my account and data?
Open Settings (or your Profile) inside the app and choose “Delete Account.” This permanently removes your account along with your incidents, expenses, and attachments from our systems.
Is my data private?
Yes. Your records are encrypted and tied only to your account; only you can see them. We never share your data. See our Privacy Policy for details.
Is this legal advice?
No. Oya Shield is a private documentation tool. It does not provide legal advice and is not a substitute for a lawyer, mediator, or other professional, and it is not an emergency service. If you or your child is in danger, contact your local emergency services.
Legal: Privacy Policy · Terms of Use
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